Privacy Policies

PRIVACY NOTICE

This Privacy Notice is addressed to the holders of personal data held by Viviaco Travel, Sociedad Anónima de Capital Variable.

Viviaco Travel, Sociedad Anónima de Capital Variable, with address to hear and receive notifications located at Avenida Bonampak, Manzana 20, Lote 29-01, Local 206, Supermanzana 3, City of Cancun, State of Quintana Roo, Mexico, Postal Code 77500, in compliance with the Federal Law for the Protection of Personal Data in the Possession of Individuals, especially Articles 15 and 16, hereby informs you of the way in which your personal data will be treated, including the sensitive data currently or in the future contained in our database and which must necessarily be used by Viviaco Travel, Sociedad Anónima de Capital Variable for the sole purpose of fulfilling the obligations arising from the contractual relationship between you as owner and the aforementioned company.

THE PURPOSE OF THE PROCESSING OF PERSONAL DATA

Viviaco Travel, Sociedad Anónima de Capital Variable, being a company of a mercantile nature, which has as its main corporate purpose, to provide and/or make available to its partners, through its website www.viviacoempresas.com, various professional services consisting of intermediation as a 'travel agent for the search, selection and reservation of air transportation (plane tickets), ground transportation, car rental, accommodation and travel assistance', so if necessary you will request the following personal data:

• Data of the physical person that allows us to differentiate it from a group or collectivity, such as:
  • Full name.
  • Federal Taxpayers Registry (RFC) (If applicable)
  • Unique Population Registration Key (CURP) (If applicable)
  • Military ID Number (if applicable)
  • Place and Date of Birth.
  • Age.
  • Nationality.
  • Fiscal data for invoicing, if required by the member.
• Tax data for invoicing, if required by the member.
  • Office and private telephones.
  • E-mail to send reservation and ticketing keys.
• Patrimonial data, such as:
  • Credit or debit card number.
  • Security number, in case the reservation requires it.
• We also inform you that it is of our special interest to take care of and guard the personal data of minors and people with different capacities, from which, if necessary, we will ask you to provide us:
  • The written consent of parents or guardians for minors to travel outside their country.
  • Implementation of strict security measures to ensure the confidentiality of minors and special group of people.
  • Information on special medical measures to safeguard the health of persons with disabilities.

LIMITATION ON THE USE AND DISCLOSURE OF PERSONAL DATA

The personal data that currently or in the future work in the database of Viviaco Travel, Sociedad Anónima de Capital Variable, are provided voluntarily by their owners, who will be treated with strict security and confidentiality.

Viviaco Travel, Sociedad Anónima de Capital Variable will inform the holder of the personal data about any change to this Privacy Notice by means of communication through the website www.viviacoempresas.com, or, if applicable, by means of notification to the e-mail provided by the holder for such purposes.

In the event that you do not wish your personal data to be processed for marketing, advertising or commercial prospecting purposes by Viviaco Travel, Sociedad Anónima de Capital Variable, or for the secondary purposes described above, we request that you be so kind as to request it by sending an e-mail to the Personal Data Service Department.

Likewise, the lack of consent for the use of your personal data for secondary purposes will not be a reason to deny you the services and/or products contracted with Viviaco Travel, Sociedad Anónima de Capital Variable.

The Personal Data Attention Department of Viviaco Travel, Sociedad Anónima de Capital Variable, is responsible for dealing with requests for ARCO rights (Access, Rectification, Cancellation or Opposition), as well as for the protection, protection, treatment, technical and physical administrative security, to avoid damage, loss, alteration, destruction, misuse, access or improper disclosure of personal data and good compliance with the law, which is in charge Claudia Yamilet de la Torre González, who may be contacted via email at datospersonales@viviaco.com or by telephone +52 (998) 251.65.85 extension 206

If you consider that your right to the protection of your personal data has been infringed by any conduct or omission, or in your case, you presume a violation by Viviaco Travel, Sociedad Anónima de Capital Variable to the provisions of the Federal Law of Protection of Personal Data in Possession of Individuals, Regulation of the Federal Law of Protection of Personal Data in Possession of Individuals and other applicable legal systems, you may file your disagreement or complaint with the Institute of Access to Public Information (IFAI) at telephone number 01800-835-4324 or consult the website www.ifai.org.